Frequently Asked Questions
How long does it take to get my order?
We process orders as fast as possible. For in-stock items, orders typically ship out in 2-3 business days. If you haven't received tracking after 5 business days from when you placed your order, contact us via email and we can assess the situation.
Where are you located?
Built By Battle is located just outside of St. Louis, Missouri in Highland, Illinois. Order fulfillment is done from this facility.
Are your products true to size?
Our products are true to US sizes. Every product should have a sizing chart on their product page. If you're ever in doubt on choosing a size, we always recommend going one size larger.
Where are your products made?
Our products are produced in the United States on imported materials.
What if I need to exchange for a different size?
If you need to exchange an item, please notify us at email@example.com within 7 days of receiving your order. Please include your order number so we can assist you faster.
Once we receive and approve your return, you will be refunded 110% of the purchase price for that item.
Only items that are still new/unused will be accepted.
I placed my order but realized I need to make a change
As long as the items have not shipped, we can make changes to your order. Please contact us at firstname.lastname@example.org with your order number as soon as possible.