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Frequently Asked Questions

How long does it take to get my order?

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We process orders as fast as possible. For in-stock items, orders typically ship out in 2-3 business days. If you haven't received tracking after 5 business days from when you placed your order, contact us via email and we can assess the situation.

Where are you located?

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Built By Battle is located just outside of St. Louis, Missouri in Highland, Illinois. Order fulfillment is done from this facility.

Are your products true to size?

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Our products are true to US sizes. Every product should have a sizing chart on their product page. If you're ever in doubt on choosing a size, we always recommend going one size larger.

Where are your products made?

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Our products are produced in the United States on imported materials.

What if I need to exchange for a different size?

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If you need to exchange an item, please notify us at support@builtbybattle.com within 7 days of receiving your order. Please include your order number so we can assist you faster.

Once we receive and approve your return, you will be refunded 110% of the purchase price for that item.

Only items that are still new/unused will be accepted.

I placed my order but realized I need to make a change

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As long as the items have not shipped, we can make changes to your order. Please contact us at support@builtbybattle.com with your order number as soon as possible.

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